Privacy Policy

Last updated: 1 August 2025

1. Data controller

Synap Matrix Hub Ltd is the data controller for personal information collected through synapmatrixhub.click and our educational services. Contact: hello@synapmatrixhub.click.

2. Information we collect

We may collect:

• Contact details: name, email address, and phone number when you submit an enquiry form or book a session.
• Booking information: preferred dates, session type, and messages you include in correspondence.
• Session notes: internal records of topics covered during sessions. We never record recovery phrases, private keys, or wallet credentials.
• Technical data: IP address, browser type, and pages visited, collected through essential and analytics cookies (see our cookie policy).

3. How we use your information

We use personal data to:

• Respond to enquiries and manage session bookings
• Deliver educational services and send follow-up materials
• Improve our website and session content
• Comply with legal obligations

We do not sell your personal data to third parties.

4. Legal basis for processing

Under UK GDPR, we process data on the basis of:

• Contract: to fulfil session bookings you request
• Legitimate interests: to operate our business, improve services, and communicate with clients
• Consent: for non-essential cookies, where applicable

5. Data retention

Enquiry and booking records are retained for three years after your last interaction with us. Session notes are retained for two years. Financial records are kept for seven years as required by UK tax law. Cookie consent preferences are stored locally in your browser.

6. Your rights

You have the right to access, correct, erase, restrict, or object to processing of your personal data, and to data portability where applicable. You may withdraw consent for non-essential cookies at any time. To exercise these rights, email hello@synapmatrixhub.click.

You may lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.

7. International transfers

We primarily store and process data within the United Kingdom. If we use service providers outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy decisions or standard contractual clauses.

8. Security

We implement appropriate technical and organisational measures to protect personal data, including encrypted connections and access controls on internal systems. No method of transmission over the internet is completely secure.

9. Children

Our services are intended for adults. We do not knowingly collect data from anyone under 18.

10. Changes

We may update this policy periodically. The "Last updated" date indicates the latest revision.