Client stories

I came to the one-to-one session after losing access to an old wallet because I had never written down my phrase properly. This time we used the paper grid method and I practised restoring on a test wallet before touching anything real. The follow-up email listed every step we did — I still have it saved.

Honest feedback: the studio is a bit hard to find the first time — it's on a residential crescent without obvious signage. But once inside, the session itself was thorough. Daniel spent extra time helping me understand why browser extension wallets behave differently from mobile apps.

Fiona's security review was direct without being alarming. She identified that I had the same password on two wallet-related accounts and helped me plan a rotation. The report arrived two days later as promised.

We booked the recovery phrase walkthrough as a couple because we share household finances. Practising the restore together on dummy wallets removed a lot of anxiety. The metal backup discussion was useful even though we stuck with paper for now.

As someone who teaches IT at a college, I thought I didn't need a wallet workshop. I was wrong about seed phrase checksums. The group session corrected several assumptions I had carried from Bitcoin wallet guides.

The session ran slightly over the scheduled 90 minutes because I had connectivity issues on my phone. Amara did not rush the ending, which I appreciated, though I would have liked a clearer time boundary at the start.